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Preparing a script for dealing with debt collector calls

On Behalf of | Sep 11, 2015 | Creditors' Rights

Seeking legal avenues for debt relief is one of the best ways to deal with debt collector calls, but while the system does its work, you might be dealing with constant calls. Letting calls go to voicemail is often a tactic people use, but when you pick up the phone to find a debt collector on the other end, being prepared can help you avoid a stress-based mistake.

Debt collectors are often trained to be aggressive over the phone. They attempt to pressure people into making payment arrangements for verifying debts. Verifying debts can reset the statute of limitations; making payment arrangements you can’t afford can cause even more issues for your personal finances.

Working with a legal professional who understands debt relief options and legal protections lets you reduce the stress of creditor calls. But you can also save yourself some hassle by being prepared to deal with calls if you do answer them. Bankrate suggests preparing a script to keep you from going off-task during a debt-related phone call.

The script provided by Bankrate suggests refusing to talk about anything unless the caller fully identifies themselves. Ask for the caller’s name, company name, phone number, manager’s name, contact information and a mailing address. The mailing address is important, because to stop a creditor from calling, you have to send a letter to the company.

Bankrate also notes that you should be aware of all your debts. Knowing the status of your accounts protects you from phishing and fraud schemes. To further protect yourself when it comes to legitimate debts, considering seeking legal assistance for actions such as bankruptcy or to stop wage garnishments.

Source: Bankrate, “When creditors call, have a script,” Dr. Don Taylor, accessed Sep. 11, 2015

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